FAQ
How much does shipping cost?
How long does delivery take?
Is there a tracking number for my order?
What should I do if my item arrives damaged?
We can only provide replacements in the event that your order arrives damaged. We cannot provide refunds in these situations.
What is your return policy?
We believe in customer satisfaction. If you find any issues with your order please contact us immediately, we will fix it for you!
Returns Procedure: Please send an email to support@popcanvas.co (or reply to your order confirmation email) indicating your order number and the item you would like to return. Our customer support team will reach out to you within 24-48 hours to arrange for return of the item.
Returns Window: 30 days from the delivery date of your order.
All returns must be returned to our US returns facility. We do not provide prepaid shipping labels or packing material to send product(s) back to us. Items must be returned in their original condition. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.