FAQ

How much does shipping cost?

Shipping is FREE  to the United States! We also offer expedited and international shipping at an additional cost.

How long does delivery take?

All items are printed and wrapped by hand. Production time takes 2 to 5 business days. Items are shipped via DHL or FedEx and are generally delivered within 5 to 10 business days, depending on your location. Expedited shipping is delivered within 3 to 5 business days.

Is there a tracking number for my package?

Yes, when your order ships you will receive an email with the tracking number to track the status of your package.

What should I do if my item arrives damaged?

If your product arrives damaged we will send you a replacement at no extra charge! Please send an email to support@popcanvas.co and include: 1) a picture of the delivered item showing the damaged area and 2) a picture of the packaging label so that we can determine whether the damage occurred during shipment or production. Please DO NOT return or refuse delivery of the damaged items.

What is your return policy?

We believe in customer satisfaction. If you find any issues with your order please contact us immediately, we will fix it for you.

Returns Procedure: Please send an email to support@popcanvas.co (or reply to your order confirmation email) indicating your order number and the item you would like to return. Our customer support team will reach out to you within 24-48 hours to arrange for return of the item.

Returns Window: Within 30 days from receipt of order.

Refund Method: A refund will be issued to the card from which the order was paid. Refunds are issued within 7 business days.

What is the canvas material that you use?

We use specially manufactured cotton blend canvas for archival printing.